You understand and agree that our site https://www.it-support-llc.com/ is not a law firm or a lawyer, cannot perform services performed by a lawyer, and its forms or templates are not a substitute for the advice or services of a lawyer. Rather, you are representing yourself in this legal matter.

 

No attorney-client relationship or privilege is created by using this website. Your visit to and/or use of this website indicates that you agree to and clearly understand the disclaimer, privacy, and refund policies stated on this website.  You understand that these Terms of Service contain a binding arbitration agreement on an individual basis to resolve disputes, instead of jury trials or class actions, and limit the remedies available to you in the event of a dispute.  You agree to receive electronic communications from our site as part of the services we provide. As part of our services, we may assign a unique email address to your account to help you receive notices from the government agency that processes your travel document and submits your application. If, at any time, you no longer wish to use this email address associated with your account, or if you wish to stop receiving notices about your application, please let us know by emailing us at support@it-support-llc.com

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You understand that our review of your responses and the completeness of your service is limited to the accuracy, spelling, and internal consistency of names, addresses, and similar information. You will read the final application(s) before signing them, where applicable, and agree to be solely responsible for the final application(s) and their contents.​​

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​Accuracy of information and third-party consent.

​By signing this agreement, to the best of your knowledge and belief, you guarantee the accuracy and correctness of all information provided on our site, and you also accept our third-party processing authorizations that involve the use of your data and digital signature.

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​Electronic records and signatures

You are giving your consent to place your electronic signature where required and to submit the mandatory documents necessary for the service you purchased from us.

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​You understand that you have the right to withdraw your consent at any time by contacting us, and this will result in the immediate discontinuation of our services.

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​Customers who do not speak English

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You understand that certain materials on our site, including but not limited to questionnaires, documents, instructions, and presentations, are only available in English. Non-English translations of these Terms, as well as other terms, conditions, and policies, are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version shall prevail.

 

Limitation of Liability and Indemnification

Unless prohibited by law, you will indemnify and hold harmless our site and its officers, directors, employees, and agents from any and all indirect, punitive, special, incidental, or consequential damages, however arising (including attorneys' fees and all related costs and expenses of litigation and arbitration, or in court or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including, without limitation, any claims for personal injury or property damage, arising out of this agreement and any violation by you of any federal, state, or local law, statute, rule, or regulation, even if the site has been previously advised of the possibility of such damage. Unless prohibited by law, if liability arises on our part, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be any consequential or punitive damages. Some states or territories do not allow the exclusion or limitation of punitive, incidental, or consequential damages, so the above limitation or exclusion may not apply to this agreement.​​

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Third-Party Services

 

If you purchased a product that involves third-party services, you understand that you may be required to accept additional terms located on the third-party website. The third party may contact you by email and/or telephone with instructions on how to access their benefits. Our site hereby disclaims all liability for any information, materials, products, or services posted or offered as part of any third-party service. The site is not responsible for any failure of products or services offered or advertised on those websites.

 

Future Products and Services

 

If you choose to add a product or service to your order after this initial purchase in a future purchase, these Terms of Service will also apply to that additional purchase of the product or service.

 

Refund Policy

 

I understand that our site has a clearly stated Refund Policy that is incorporated herein into these Terms of Service.

 

The terms of the Refund Policy are available here

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Applicable Law

 

These Terms of Use and your use of this website shall be governed by and construed for substantive and procedural purposes in accordance with the laws of California, without giving effect to any choice of law or conflict of law provision or rule that would cause the laws of any jurisdiction other than the District of San Diego to apply.

 

Time of Claims

 

Any cause of action or claim you may have with respect to this website (including, but not limited to, the purchase of any product and/or service) must be commenced within one (1) year after the claim or cause of action arises.

 

Arbitration and Venue

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Any dispute relating in any way to your visit to this website will be submitted to confidential arbitration in California, USA, except that, to the extent you have violated or threatened to violate our intellectual property rights in any way, we may seek injunctive or other appropriate relief in any state or federal court, and you consent to the jurisdiction and venue of such courts. Arbitration under these Terms of Use will be conducted under the then-current rules of the American Arbitration Association in accordance with its Commercial Arbitration Rules and before a single arbitrator.

 

Ultimately, the arbitrator selected must have expertise in the subject matter of the dispute. The arbitration costs charged by the arbitrator will be borne by the winning party or otherwise appropriately apportioned between the parties to the arbitration by the arbitrator at their discretion. However, in all other respects, each party will pay and bear its own costs, attorney's fees, and expenses. The arbitration will be completed within one hundred twenty (120) days after notification or filing of a demand for arbitration with the American Arbitration Association (whichever occurs first).

 

Final Arbitration

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The arbitrator's award will be binding and may be entered as a judgment in any court of competent jurisdiction in California and the United States. Testimony, evidence, the award, and all documentation relating to any arbitration will be considered confidential information. Neither party may use, disclose, or divulge such information unless otherwise required by law.

 

Class Action Waiver

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To the maximum extent permitted by applicable law, no arbitration under these Terms of Service shall be joined with any arbitration involving any other party subject to these Terms, whether through class arbitration proceedings or otherwise. You agree to arbitration on an individual basis. In any dispute, NEITHER YOU NOR WE SHALL HAVE THE RIGHT TO JOIN OR CONSOLIDATE CLAIMS FOR OR AGAINST OTHER USERS IN COURT OR ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR IN A PRIVATE GENERAL COUNSEL'S CAPACITY. The arbitral tribunal may not consolidate more than one (1) person and may not preside over any form of representative or class proceeding. The arbitral tribunal has no power to consider the applicability of this class arbitration waiver, and any challenge to the class arbitration waiver may only be brought in a court of competent jurisdiction. By using this website, you affirm your agreement and consent to the disclaimer.

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Suspended Accounts

 

You agree that we have the right, but not the obligation, to monitor, suspend, terminate, edit, disclose, refuse to post, or remove at any time, for any reason, in our sole discretion, any materials, content, and/or activity anywhere on this website. Despite this right, we do not and cannot review all materials submitted to this website. If notified, we may investigate an allegation that content transmitted to us violates these Terms of Service and determine whether to remove the communication. However, we have no obligation to remove the content and assume no liability or responsibility arising out of or relating to any actions or content transmitted by or between you and any third party on or off this website, including, but not limited to, any errors, defamation, libel, slander, omissions, falsehoods, obscenity, pornography, profanity, peril, or inaccuracy contained therein.

 

Authorization for Additional Payment

 

By purchasing our services, you authorize:

(a) a charge for our service fee at the time of purchase

 

Filing Fees

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The purchase prices listed for application preparation assistance services do NOT include any government application, medical exam, filing, or biometric fees.

 

After your purchase, you may receive a survey request via email from our website. If you complete the survey or submit a review, your feedback may be published, in whole or in part, on the website or used in marketing materials. The review may be accompanied by limited identifying information, such as your first and last initial, the product you purchased, your gender, city and/or state, and age range.

 

Force Majeure

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Our site will not be considered in default or breach under these Terms of Service or any contract with me or any other user, and you will not be liable to me for any cessation, interruption, or delay in the performance of your obligations hereunder due to earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, pandemic, famine or plague, action of a court or public authority, change of law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott, or similar event beyond our reasonable control, whether foreseen or unforeseeable (each a "Force Majeure Event"). If a Force Majeure Event continues for more than 60 days in the aggregate, we may immediately terminate these Terms of Service and you will have no liability to me for or because of such termination.

 

Right to Opt Out

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You acknowledge that our site reserves the right to refuse service to anyone.

 

You understand that these terms affect my legal rights and obligations.

 

If you do not agree to be bound by all of these terms, you may not use this service.

 

By continuing with my purchase, you agree to these Terms of Service.