Privacy Policy

This Privacy Policy describes how our site (x) collects, uses, and discloses your information in connection with your use of our websites, listed under the heading [Websites - (Covered Entities)] ("Websites"), and our services.

This Privacy Policy covers both your use of this website and any other way you may interact with us, such as when you speak with us by phone or through a remote video call. It also describes the choices available to you regarding our use of your personal information. Information for residents of California, Mexico, Chile, Colombia, Peru, and individuals located in the European Union is also included in this policy.

Definitions

Personal Data:

This means any information relating to an identified or identifiable natural person ("subject/user"). An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. As used in this Privacy Policy, Personal Data or Personal Information means information that relates to, and is capable of being linked to, a particular individual. It does not include de-identified or aggregated information.

Subject/User:

Refers to any identified or identifiable natural person whose personal data is processed on the site (the controller responsible for processing).

Processing:

It is any operation or set of operations performed on personal data or sets of personal data, whether by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data subject/user consent:

It is any freely given, specific, informed and unambiguous indication of the data subject's/user's wishes by which he or she, by a statement or by a specific affirmative action, signifies agreement to the processing of personal data relating to him or her.

INFORMATION WE COLLECT

We or our service providers may collect Personal Data and data that does not specifically identify you when you use our websites or services. In this section, we explain what types of personal information we may collect about consumers. The personal information collected depends on the type of interaction we have with a consumer (such as calling or visiting our websites), the types of products a consumer considers or purchases, and the information customers of this site choose to share with us. This section includes all the information we may collect about consumers, but we will rarely collect all of these types of information about any one individual. We potentially collect the following categories of information about consumers, some of which may be collected or maintained in such a way that it could be considered Personal Information:

Identifiers: Examples of the types of identifiers we may collect include real names, nicknames, postal addresses, online identifiers, Internet Protocol addresses ("IP addresses"), email addresses, account numbers, Social Security numbers, driver's license numbers, passport numbers, and other government identification numbers.

Other types of information:

Examples of other types of information include physical characteristics or descriptions of you, telephone number, education, employment, and financial information, including bank account, credit card, and debit card numbers. It also includes additional information provided directly by you, such as when you complete a questionnaire, respond to a survey, or receive an inquiry. This category includes information identified as Personal Information in Section 1798.80(e) of the California Civil Code that is not categorized otherwise.

Characteristics protected by certain laws: Examples of the types of characteristics we may collect include age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status.

Internet information: Examples of the types of internet or other electronic network activity information we may collect include browsing history, search history, information about the device a consumer is using to access our websites or applications, and information about a consumer's interaction with our partners' websites, applications, or advertisements. We may also collect information from visitors to our websites, such as browser settings, operating systems, referring/exit pages, and clickstream data. When we send you an email, we collect information, including about how you interact with that email.

Geolocation information: This site may collect information about where a consumer resides or is otherwise located.

Audio and Visual Information:

Our site may record audio of calls with consumers. We may also record video of consumers when they visit our facilities or when consumers consent to us taking their photographs or recording them on video.

Professional and Employment-Related Information:

Examples of professional and employment-related information include information about professional status and affiliations, employment history, and the employment status requested in your application.

Personal Data:

We may collect personal data from you when you purchase our products or services, register to use our services, register to become an affiliate, or otherwise communicate with us.

The personal data we collect through our websites may include, but is not limited to, your first and last name, postal address, email address, telephone number, payment card information, and any information contained in your communications with us.

Information Collected Through Technology:

We may automatically collect information about your use of our websites and services, such as the websites you came from (known as the "referrer URL"), the type of browser you use, the device you used to connect to our services, the time and date you accessed them, and other information that may not personally identify you. We track this information using cookies, small text files, or other technologies. Cookies are sent to a user's browser from our servers and stored on the user's computer hard drive. Sending a cookie to a user's browser allows us to collect information about that user's visit to our websites or use of our services and to keep a record of user preferences when visiting our websites or using our services, both individually and in aggregate.

The Company may use both persistent and session cookies. Persistent cookies remain on your computer after you log off until you delete them, while session cookies expire when you close your browser. You may be able to refuse or delete cookies using the appropriate settings in your browser. However, if you refuse or delete cookies, you may not be able to use the full functionality of our websites or services. If you use a different browser or device, you may need to check the settings of that browser or device to refuse or delete cookies on that browser or device.

We may also work with third parties who collect information about your use of our websites and other websites or applications over time. We use Google Analytics and other third-party services to monitor and improve the performance of our websites. For more information about how Google Analytics collects and uses information when you visit our websites, please visit www.google.com/policies/privacy/partners. You can learn how to opt out of cookies from our website at any time by using the following link: Disable cookies

GDPR Notice Regarding Email Status Tracking

Due to the sensitive nature of our service, email status tracking is a necessary security measure to ensure the integrity and reliability of our communications. This tracking is crucial for maintaining the security, support, billing, and fraud prevention standards our customers rely on.

1. Email Status Tracking for Support

We track the status of emails ("Seen") related to support to provide timely and effective assistance to our customers. This data is not shared with third parties.

1.1. This data is only tracked after a customer initiates a request for our service.

Anti-fraud note: Tracking email status for support helps us identify and prevent fraudulent activity by ensuring that support communications are legitimate and originate from the correct sources. Email tracking data is collected using third-party services integrated with our service offerings.

We track the status of billing-related emails ("Processing," "Delivered," and "Not Delivered") to ensure accurate and timely billing communications.

2.1. This data is only tracked after a confirmed service sale.

2.2. This data may be shared with third parties only when deemed necessary to resolve charge disputes, ensuring that any billing issues are handled correctly and efficiently.

2.3. This data is not shared with third parties when there are no charge disputes to resolve.

Anti-fraud note: Tracking the email status for billing communications is essential to detect and prevent fraudulent billing activities. By monitoring these communications, we can verify that billing information is processed and addressed correctly.

Billing information is processed and addressed correctly.

By using our service, you acknowledge and agree to email status tracking as described above. This tracking is a critical component of our commitment to providing a secure and reliable service to all our customers.

HOW WE USE AND SHARE YOUR INFORMATION

Personal Data:

Unless otherwise stated in this Privacy Policy, we do not sell, trade, rent, or share your Personal Data with third parties for marketing purposes without your consent. We share personal data:

With suppliers who are providing services to the Company under our direction and in accordance with our Privacy Policy; with any affiliate (if necessary to perform the service);
When we believe in good faith that access, use, preservation, or disclosure of the information is reasonably necessary to comply with any applicable legal process or enforceable governmental request;
To enforce our Terms of Use, including investigating potential violations;
To address fraud, security, or technical concerns;
To protect against harm to the rights, property, or safety of our users or the public, as required or permitted by law;
In the event that we undergo a business transaction, such as a merger, acquisition, or sale of all or part of our assets, including bankruptcy;
In accordance with a subpoena, court order, government investigation, or other legal process, or as required by law, or to protect our rights or the rights of third parties;
Professionals (including lawyers and other professionals): We may share consumer information with independent professionals who may access it through products such as our legal reviews and lawyer-assisted products; and
Government entities: This site is not affiliated with any government organization, but as part of the services offered, the customer may have a request submitted directly to the relevant agency.
This site remains liable under the DPF Principles if a third party processes personal data received from the EU, the UK, or Switzerland in a manner inconsistent with the Principles, unless we demonstrate that it is not responsible for the event that gave rise to the harm.

If we sell all or part of our business, your personal data may be among the transferred assets. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any purchaser of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post an updated privacy policy on our websites. We encourage you to review the websites periodically to learn how your information is used and disclosed.

We use the personal data you provide to us for the following purposes:

To help us communicate with you, such as contacting users in response to inquiries, requesting user feedback, providing technical support, and informing users about promotional offers;
To provide our services to you or the owner of the account associated with your request;
To operate, maintain, and improve our websites and services;
To comply with applicable legal requirements; and
To enforce our Terms of Use and protect our interests; As otherwise disclosed at the time such information is collected.

We may also use any personal data you provide when registering for our services on our websites or purchasing a product on our websites to advertise or market other products or services that we believe may be of interest to you.

Automatically Collected Information

We may use technology to automatically collect certain information from you when you use our websites or services ("Automatically Collected Information"). Generally, we use Automatically Collected Information to help us improve our service and personalize the user experience. We also aggregate Automatically Collected Information to track trends and analyze usage patterns on the websites and our service. This Privacy Policy does not in any way limit our use or disclosure of Automatically Collected Information, and we reserve the right to use and disclose such Automatically Collected Information to our partners, advertisers, and other third parties at our discretion.

How We Protect Your Information

We implement security measures designed to protect your information from unauthorized access. Where necessary, your account is protected by your account password, and we urge you to take steps to keep your personal information secure by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures, including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered, or destroyed by a breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and accept these risks.

YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right to opt out of receiving marketing emails from us at any time. When we send promotional emails to a user, the user can choose not to receive such emails by following the unsubscribe instructions provided in each promotional email. Alternatively, you can indicate that you do not wish to receive our marketing communications. Please note that, regardless of your promotional preferences, we may continue to send you administrative emails, including, for example, communications regarding updates to our Privacy Policy.

LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to other websites or applications. We are not responsible for the privacy practices employed by the owners of those websites and applications or for the information or content they contain. This Privacy Policy applies only to information collected by us through these websites and our service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our websites or through our service. We encourage our users to read the privacy statements of other websites before using them.

Information for EU Customers and Visitors

If you are located in the European Union (“EU”), this section provides information about your rights and this site’s responsibilities, as well as additional information about the processing of your personal data. We comply with the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. This site has certified to the U.S. Department of Commerce that it adheres to the Data Privacy Framework Principles (DPF Principles). If there is any conflict between the terms of this privacy policy and the DPF Principles, the DPF Principles shall govern. For more information about the Data Privacy Framework (DPF) program and to view our certification, please visit https://www.dataprivacyframework.gov/.

This site processes personal data of individuals in the EU based on the legal grounds described below.

When multiple grounds are provided, the ground we rely on for any particular processing will depend on the context.

Purpose of Processing

(Described in the previous section entitled "How we use the information we collect about consumers").

Legal Basis for Processing

Supply of products and services

Contract performance, consent, legitimate interest

Security

Legitimate interest

Compliance with legal requirements

Compliance with legal obligations

Marketing

Consent, legitimate interest

Product development

Legitimate interest

Analysis

Legitimate interest

Operational purposes

Consent, legitimate interest, compliance with legal obligations

Sharing with business partners

Contract performance, consent

Financial reporting and other internal uses

Legitimate interest

Business transfers

Legitimate interest, compliance with legal obligations EU user rights

If you are located in the EU, you have the following rights regarding how our site processes your personal data.

You have the right to request a copy of the personal data we hold about you;
You have the right to request that we correct the information about you if you believe it is inaccurate;
You have the right to request that your personal data be erased or that we refrain from using it. This is not an absolute right, and in some circumstances, we may refuse to erase or limit the use of your data, such as when we have an ongoing business relationship with you or are legally obligated to retain the information. If we are unable to comply with your request, you will be informed of this fact, as well as the reasons for the decision.

Under certain conditions, individuals may invoke binding arbitration to address complaints related to compliance with the EU-U.S. DPF Principles, as described in Annex I of the DPF Principles. If you wish to invoke binding arbitration, you must notify us and follow the procedures outlined therein.

We are committed to cooperating with EU data protection authorities (DPAs) and complying with their advice regarding human resources data transferred from the EU in the context of the employment relationship.

Websites - (Covered Entities). This website is covered by the privacy policy.

CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this Privacy Policy at any time. We will notify you of changes to our Privacy Policy by posting an updated policy on our websites with a new effective date. You should periodically check the websites to review our Privacy Policy for updates.

Children's Privacy

Our websites and services are not directed to individuals under the age of 18. We do not knowingly collect or solicit information from individuals under the age of 18, nor do we allow anyone under the age of 18 to register for the service and/or complete an application.

Parents may wish to arrange travel arrangements for their minor child. We will process these requests with the same security measures used for all our services. In this case, the data is collected from the parent/guardian, not the minor.

If we become aware that we have collected Personal Data from anyone under the age of 13, we will promptly delete that Personal Data. If you are the parent of a child under the age of 13 and have provided us with personal data about your child in connection with our travel services and wish to ensure that it has been deleted, please contact us atsupport@govassist.com

Data Retention

We retain your personal data for the duration of your customer relationship, if any. We also retain your personal data for six consecutive months after our last interaction with you.

Online Behavioral Advertising

We may partner with third-party organizations, such as advertising networks, which may use cookies, pixel tags, beacons, clear GIFs, and/or other technologies to collect information about your visits to our websites and other non-affiliated sites or applications over time, including information about the relationships between the different browsers and devices you use. These third-party organizations collect this information to provide you with relevant advertising based on your browsing activities and interests. This type of advertising is known as interest-based advertising.

We adhere to the DAA Self-Regulatory Principles regarding interest-based advertising. You can visit www.optout.aboutads.info for more information about interest-based advertising and how to opt out of this type of advertising in your web browser from companies participating in the Digital Advertising Alliance ("DAA"). If you use a different browser, clear your browser cookies, or use a different mobile device, you may need to renew your opt-out options. If you choose to opt out of interest-based ads, you will still see ads on websites that serve interest-based ads; however, these ads will not be tailored to your interests.

California Residents

If you are a California resident, please note that we have previously stated that we do not sell, rent, share, or trade your Personal Data. However, the law requires us to notify you that you may have certain additional rights regarding the processing of your Personal Data. You may have the right to request that we delete any of your personal data. You also have the right to opt out of the sale* of your Personal Data. To exercise this right, please use the following link: contact and select "Do Not Sell My Personal Information" from the Select Topic dropdown menu.

You also have the right to request that we disclose the following information to you:

The categories of Personal Data we collect, sell, or disclose for business purposes;
The categories of sources from which we collect personal data about you;
The business or commercial purposes for which we collect your Personal Data; The specific personal data we have collected about you;

We disclose all information, including all Personal Data we collect, to the person associated with that data. We have identified these categories below:

Categories of Personal Data we may collect (*Please note that we do not sell, rent, trade, or share Personal Data as indicated above).

Your name;
Alias;
Postal address;
Unique personal identifiers;
Online identifiers;
IP address;
Email address;
Account name;
Browsing history;
Search history;
Information about your interactions with websites, applications, or advertisements;
Geolocation data;
Electronic information;
Professional or employment-related information; and
Educational information.

Categories of personal data that we may disclose for business purposes:

Your name;
Alias;
Postal address;
Unique personal identifiers;
Online identifiers;
IP address;
Email address;
Account name;
Browsing history;
Search history;

Information about your interactions with websites, apps, or ads;

Geolocation data;

Electronic information; Professional or employment-related information; and Educational information.

You also have the right not to be discriminated against for exercising any of the rights identified in this section. To exercise any of the rights identified in this section, please use the contact information provided below.

International Users

If you visit our websites or use our services from locations outside the United States, please be aware that the information you provide to us through your use of our websites or services may be transferred to and processed in countries other than the country from which you viewed our websites or used our services, including the United States. These countries may not offer equivalent protection for your Personal Data to that available in the country from which you accessed our websites or used our services. The method we use to transfer personal data from the EU to the US is through the form you complete and submit to our server.

If you visit our websites or use our services from the European Economic Area (“EEA”), please be aware that you may have additional rights regarding the processing of your Personal Data. You may have the right to request that we provide you with access to your Personal Data. You may also have the right to request that we correct any errors relating to your Personal Data, erase your Personal Data, restrict the processing of your Personal Data, and provide you with a copy of your Personal Data in a structured, machine-readable format. You may also have the right to request that we provide your Personal Data to another organization.

In most cases, we process Personal Data with the data subject's consent. We obtain your consent to process your personal data when you submit a request. In addition to obtaining your consent to process your Personal Data, we may also process this information to provide you with our services. We may also process Personal Data when required to do so by applicable law or when it is in our legitimate interest to do so, and such interests are not overridden by the data subject's data protection rights. Our legitimate interests may include acting on your behalf to assist in the completion of your requests, as you have engaged us to create, improve, and develop new products and services, combat fraud, and protect our business interests and rights. You have the right to object to our processing of your Personal Data based on our legitimate interests or to withdraw your consent to our processing of your Personal Data.

To exercise your rights, please submit a request using the contact information provided below. Please note that in some cases, applicable law may require us to restrict our disclosure of your personal information or to retain your personal information after you have requested its deletion. In such cases, we will comply with applicable legal requirements.

If you have any concerns regarding the processing of your personal data, please let us know using the contact information provided below. If we are unable to resolve your concerns, you have the right to lodge a complaint with the data protection authority in the country where you live, work, or where you believe a breach of applicable law may have occurred.

We do not use automated decision-making (i.e., making decisions solely by automated means without any human involvement) or profiling (i.e., the automated processing of personal information to evaluate certain aspects of an individual).

If we experience a personal data breach, we will notify you and the relevant agencies of this incident in accordance with applicable legal requirements.